Return & Refund Policy

At GlowByAreum, your satisfaction is important to us. We take great care in packaging and delivering authentic Asian beauty products. Due to the nature of skincare and cosmetic products, certain conditions apply to returns and refunds.

Returns

You may request a return within 7 days of receiving your order if:

• The item is incorrect.
• The item arrived damaged or defective.
• The item is unopened, unused, and in its original sealed packaging.
• The product is in the same condition that you received it.

To request a return, please email us at hello@glowbyareum.co.za with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging (if applicable)

Our team will review your request and provide return instructions if approved.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used skincare or cosmetic products.
• Products with broken hygiene seals.
• Face masks, sheet masks, or other single-use products once opened.
• Gift cards.
• Clearance or sale items (unless faulty).

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.

Please include photos of:

• The product received.
• The shipping box and packaging.
• Any visible damage.

We will arrange a replacement or refund where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to:

• Our mistake (incorrect item shipped).
• A damaged or defective product.

GlowByAreum will cover the return shipping costs.

For all other approved returns, the customer is responsible for the return shipping costs.

We recommend using a tracked courier service, as we cannot be responsible for parcels lost during return transit.

Allergic Reactions

Every individual's skin is unique. We recommend performing a patch test before using any new skincare product.

GlowByAreum cannot offer refunds or returns for products that have caused irritation or allergic reactions where the product is not defective.

Order Cancellations

Orders may only be cancelled before they have been packed or dispatched.

Once an order has been shipped, it must follow the standard return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

GlowByAreum

Email: hello@glowbyareum.co.za

Website: www.glowbyareum.co.za