Shipping Policy

Thank you for shopping with GlowByAreum. We are committed to delivering your authentic Asian beauty products quickly and safely throughout South Africa.

Order Processing

• Orders are processed within 1–2 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotions, product launches, or peak shopping periods, processing times may be slightly longer.

Shipping

We currently ship nationwide within South Africa.

Delivery is handled by trusted courier partners to ensure your order arrives safely.

Estimated Delivery Times

• Major Cities: 2–4 business days
• Regional Areas: 3–6 business days
• Remote Areas: 5–8 business days

Please note that delivery times are estimates and may vary depending on your location and courier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the size of your order.

From time to time, GlowByAreum may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your delivery.

Delivery Information

Please ensure that your shipping address, contact number, and email address are accurate when placing your order.

GlowByAreum cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we work closely with our courier partners, occasional delays due to weather conditions, public holidays, high shipment volumes, or unforeseen circumstances may occur.

If your parcel is significantly delayed, please contact us and we will gladly assist in tracking your shipment.

Damaged or Missing Parcels

If your parcel arrives damaged, or if any items are missing, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Photos of the parcel and any damaged items.
• A brief description of the issue.

We will investigate the matter and work towards a suitable resolution as quickly as possible.

Incorrect Shipping Address

If you notice an error in your shipping address after placing your order, please contact us immediately.

If your order has not yet been dispatched, we will do our best to update the address.

Once an order has been shipped, we may not be able to make changes, and any additional courier fees incurred due to an incorrect address will be the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

GlowByAreum

Email: hello@glowbyareum.co.za

Website: www.glowbyareum.co.za